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If you are dissatisfied with your order for any reason, you may return the item in its original condition for a full refund of the purchase price. For food items, please return the unused portion for a full refund. Unfortunately, we will not be able to accept empty food containers for refunds. Please follow these steps for returns:
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Please fill out the Return/Exchange form that accompanied your order. If you do not have the Return form, please send a copy of your Pack List. Please tell us why you are returning the product.
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Wrap the package securely, using the box in which your order arrived, if possible
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Place the pre-addressed UPS Return label that is included with your order on the outside of the box and call UPS at 1-800-PICK-UPS (1-800-742-5877). UPS will arrange a convenient time and place for pickup.
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All cost associated with the return is paid for by Buffalo Trace
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For those whose delivery was to a P.O. Box, please follow the same procedures as for UPS deliveries. You will have to take your package to UPS or to a designated UPS drop point.
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Exchanges
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Please fill out the Return/Exchange form that accompanied your order. If you do not have the Return form, please send a copy of your Pack List. Please tell us why you are exchanging the product.
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Wrap the package securely, using the box in which your order arrived, if possible
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Place the pre-addressed UPS Return label that is included with your packing list on the outside of the box and call UPS at 1-800-PICK-UPS (1-800-742-5877). UPS will arrange a convenient time and place for pickup.
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All cost associated with the return is paid for by Buffalo Trace.
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For those whose delivery was to a P.O. Box, please follow the same procedures as for UPS deliveries. You will have to take your package to UPS or to a designated UPS drop point.
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Once we process your return, your exchange will be shipped to you within 5 working days.
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